{"id":2072,"date":"2026-07-02T08:43:57","date_gmt":"2026-07-02T08:43:57","guid":{"rendered":"https:\/\/samaca.com\/preguntas-frecuentes\/"},"modified":"2026-07-08T10:13:30","modified_gmt":"2026-07-08T10:13:30","slug":"questions-frequentes","status":"publish","type":"page","link":"https:\/\/samaca.com\/fr\/questions-frequentes\/","title":{"rendered":"Questions fr\u00e9quentes"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_heading title=\u00a0\u00bbQuestions fr\u00e9quentes\u00a0\u00bb admin_label=\u00a0\u00bbT\u00edtulo\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_font=\u00a0\u00bb||||||||\u00a0\u00bb title_text_align=\u00a0\u00bbcenter\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;][\/et_pb_heading][et_pb_divider _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb2_5,3_5&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb2_5&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb|118px||||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p><a href=\"https:\/\/www.pizarraslaluz.com\/es\/denuncias\/\" aria-current=\"page\"><\/a><\/p>\n<ul>\n<li id=\"menu-item-2642\" class=\"menu-item menu-item-type-post_type menu-item-object-page current-menu-item page_item page-item-2584 current_page_item menu-item-2642\"><a href=\"https:\/\/samaca.com\/fr\/alerte\/\" aria-current=\"page\">Dispositif d\u2019Alerte<\/a><\/li>\n<li id=\"menu-item-2636\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2636\"><a href=\"https:\/\/samaca.com\/fr\/etat-des-communications\/\">\u00c9tat des communications<\/a><\/li>\n<li id=\"menu-item-2641\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2641\"><a href=\"https:\/\/samaca.com\/fr\/parametres-securite\/\">Param\u00e8tres de s\u00e9curit\u00e9<\/a><\/li>\n<li id=\"menu-item-2640\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2640\"><a href=\"https:\/\/samaca.com\/fr\/politique-confidentialite\/\">Politique de confidentialit\u00e9<\/a><\/li>\n<li id=\"menu-item-2639\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2639\"><a href=\"https:\/\/samaca.com\/fr\/conditiones-confidentialite\/\">Conditions Confidentialit\u00e9<\/a><\/li>\n<li id=\"menu-item-2638\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2638\"><a href=\"https:\/\/samaca.com\/fr\/apropos-dispositif\/\">\u00c0 propos du Dispositif d\u2019Alerte<\/a><\/li>\n<li id=\"menu-item-2637\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2637\"><a href=\"https:\/\/samaca.com\/fr\/questions-frequentes\/\">Questions fr\u00e9quentes<\/a><\/li>\n<li id=\"menu-item-2635\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2635 et-show-dropdown et-hover\"><a href=\"https:\/\/www.samaca.com\/fr\/hotline\/\">Hotline<\/a><a href=\"https:\/\/samaca.com\/linea-telefonica\/\"><\/a><a href=\"https:\/\/www.pizarraslaluz.com\/es\/linea-telefonica\/\"><\/a><\/li>\n<\/ul>\n<ul id=\"menu-menu-denuncias\" class=\"menu\">\n<li style=\"list-style-type: none;\">\n<ul id=\"menu-menu-denuncias\" class=\"menu\"><\/ul>\n<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb3_5&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb123.3%\u00a0\u00bb custom_margin=\u00a0\u00bb|||-131px||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p>Q : Est-ce que PIZARRAS SAMACA aura acc\u00e8s \u00e0 mon identit\u00e9 en tant que d\u00e9nonciateur ?<\/p>\n<p>R : PIZARRAS SAMACA ne conna\u00eetra pas vos coordonn\u00e9es car les alertes peuvent \u00eatre soumises de mani\u00e8re anonyme sans aucune information permettant de vous identifier. Dans les cas o\u00f9 le plaignant d\u00e9cide de s\u2019identifier, l\u2019entreprise n\u2019aura pas non plus acc\u00e8s \u00e0 son identit\u00e9, car le traitement des alertes est effectu\u00e9 de mani\u00e8re absolument confidentielle.<\/p>\n<p>Les professionnels de PIZARRAS SAMACA qui ont acc\u00e8s \u00e0 vos donn\u00e9es sont tenus de signer un accord de confidentialit\u00e9 qui les oblige \u00e0 garder la plus stricte r\u00e9serve, le secret et la confidentialit\u00e9 des informations auxquelles ils y ont acc\u00e8s. Cette obligation restera en vigueur m\u00eame apr\u00e8s la fin de leurs services professionnels avec PIZARRAS SAMACA.<\/p>\n<p>Q : Est-ce que PIZARRAS SAMACA peut me licencier pour avoir d\u00e9nonc\u00e9 des faits ou peut entrainer des autres mesures disciplinaires \u00e0 mon encontre ?<\/p>\n<p>R : Non, en aucun cas. PIZARRAS SAMACA ne peut, ni pendant ni apr\u00e8s l\u2019enqu\u00eate interne, entrainer des mesures \u00e0 votre encontre. En plus, PIZARRAS SAMACA n\u2019aura jamais connaissance de vos coordonn\u00e9es car elles restent anonymes pour l\u2019entreprise.<\/p>\n<p>En tout \u00e9tat de cause, la protection du d\u00e9nonciateur ne l\u00a0\u00bbexon\u00e8re pas de la responsabilit\u00e9 qu\u00a0\u00bbil a pu encourir pour des faits autres que ceux qui font l\u00a0\u00bbobjet de l\u2019alerte.<\/p>\n<p>Q : Que puis-je d\u00e9noncer \u00e0 travers ce dispositif d\u2019alerte ?<\/p>\n<p>R : En g\u00e9n\u00e9ral, vous pouvez d\u00e9noncer tout comportement ou conduite contraire au code d\u2019\u00e9thique ou aux r\u00e8glements internes de l\u2019entreprise, ainsi que tout comportement contraire \u00e0 la loi. Par exemple :<\/p>\n<p>Actions li\u00e9es aux fournisseurs : non-respect des proc\u00e9dures du march\u00e9 li\u00e9es \u00e0 la s\u00e9lection des fournisseurs.<br \/>Harc\u00e8lement : tout comportement abusif ou offensive.<br \/>Discrimination : pratiques discriminatoires en raison de la culture, des id\u00e9es politiques, des croyances religieuses, de race, sexe ou toute autre circonstance pouvant \u00eatre consid\u00e9r\u00e9e comme discrimination.<br \/>Restriction de la libert\u00e9 d\u2019expression, d\u2019association, de syndicat ou de n\u00e9gociation collective. D\u00e9tournement et utilisation abusive des ressources.<br \/>Probl\u00e8mes comptables : enregistrement des transactions commerciales et financi\u00e8res d\u2019une mani\u00e8re contraire aux pratiques comptables g\u00e9n\u00e9ralement accept\u00e9es.<br \/>Conflit d\u2019int\u00e9r\u00eats : faire passer ses propres int\u00e9r\u00eats avant ceux de l\u2019entreprise par des actions inappropri\u00e9es dans l\u2019exercice de ses fonctions professionnelles.<br \/>Agissements contraires \u00e0 l\u2019\u00e9thique : conduite malhonn\u00eate ou contraire \u00e0 l\u2019\u00e9thique de la part de tout employ\u00e9 ou professionnel agissant au nom de l\u2019entreprise.<br \/>Engagements envers des tiers (clients\/fournisseurs) : non-respect des accords sign\u00e9s avec des tiers.<br \/>Falsification de documents : modification de contrats, de rapports ou de documents \u00e0 des fins personnelles ou dans le but de nuire \u00e0 l\u2019entreprise.<br \/>S\u00e9curit\u00e9 de l\u2019information : usage non autoris\u00e9e d\u2019informations sur l\u2019entreprise, les clients ou les fournisseurs.<\/p>\n<p>Q : Quelle est la suite des alertes communiqu\u00e9es ?<\/p>\n<p>R : PIZARRAS SAMACA, par l\u2019interm\u00e9diaire de ses experts professionnels dans ce domaine, proc\u00e9dera \u00e0 l\u2019examen et \u00e0 l\u2019analyse de tous les rapports. Une fois catalogu\u00e9s et analys\u00e9s, ils seront transf\u00e9r\u00e9s par le biais d\u2019un rapport au Comit\u00e9 de Conformit\u00e9 afin d\u2019analyser la convenance d\u2019initier une enqu\u00eate interne et de d\u00e9cider les mesures \u00e0 mettre en place dans le cas ou les faits alert\u00e9s constituent une infraction p\u00e9nale ou sont contraires aux valeurs et aux principes contenus dans le code d\u2019\u00e9thique de l\u2019entreprise.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dispositif d\u2019Alerte \u00c9tat des communications Param\u00e8tres de s\u00e9curit\u00e9 Politique de confidentialit\u00e9 Conditions Confidentialit\u00e9 \u00c0 propos du Dispositif d\u2019Alerte Questions fr\u00e9quentes Hotline Q : Est-ce que PIZARRAS SAMACA aura acc\u00e8s \u00e0 mon identit\u00e9 en tant que d\u00e9nonciateur ? R : PIZARRAS SAMACA ne conna\u00eetra pas vos coordonn\u00e9es car les alertes peuvent \u00eatre soumises de mani\u00e8re anonyme [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-2072","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Questions fr\u00e9quentes - Pizarras Samaca<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/samaca.com\/fr\/questions-frequentes\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Questions fr\u00e9quentes - Pizarras Samaca\" \/>\n<meta property=\"og:description\" content=\"Dispositif d\u2019Alerte \u00c9tat des communications Param\u00e8tres de s\u00e9curit\u00e9 Politique de confidentialit\u00e9 Conditions Confidentialit\u00e9 \u00c0 propos du Dispositif d\u2019Alerte Questions fr\u00e9quentes Hotline Q : Est-ce que PIZARRAS SAMACA aura acc\u00e8s \u00e0 mon identit\u00e9 en tant que d\u00e9nonciateur ? 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